FREQUENTLY ASKED QUESTIONS

How do I order the products at Janish Home?

  1. Select the product you want and click "ADD TO CART"
  2. Items will be entered automatically into your shopping cart so you can continue to shop for other products. If you want to see details and complete your order, click the shopping cart button
  3. On the order details page, make sure the order is in accordance with your reply message, click the "CHECKOUT" to proceed to the next step.
  4. You will be directed to a page "sign up" if you are a new customer. For customers who are already registered, you only need to log in to your account.
  5. In this step, you will be required to complete the delivery address. Please enter a shipping address in detail.
  6. Select a payment method, then click "Confirm" to complete the order
  7. Once the order is complete, you will receive an order confirmation

Where can I see the status of the order that i have done?
You can see the status of orders in your account. Simply log in and go to "order", the entire history of your transaction in Janish Home will be listed in your account.

Can I track my order?
You can track your order by logging into your account on our website. You can also track your order by contacting our customer service.

- Bank Transfer

Nama Bank : BCA

Cabang : Kantor Cabang Pembantu Gatot Subroto - Semarang

No. Rekening : 796 000 8787

Atas nama : PT. Euro Design

- Fastpay is a Janish Home payment partner

Payment methods accepted by Fastpay :
1. Credit cards VISA and MASTERCARD

IMPORTANT NOTES:
Please immediately do the transfer with maximum of 2x24 hours, if not then the transaction will be canceled.

after the transfer, please confirm the receipt via email / message to our Whatsapp. Our customer care will help you to verify your order.

Is it safe if you make a transaction using a credit card in Janish Home?

Very safe. We cooperate with Faspay that can guarantee the security of transactions in Janish Home. For the sake of security, we do not collect your credit card information. Once you make a reservation, you will be redirected to the 3Dsecure site.

Will I be asked to share credit card information, account information or passwords via phone or email?
Janish Home Team will never ask you to share your credit card details, account information or your password via email or over the phone.

Did Janish Home will store any details of my account or credit card?
Janish Home not collect or store any information or credit card details of your bank account. Your transaction will be verified in several stages, the first will be verified by the Faspay and then by Visa / Mastercard / American Express / Bank directly without going through us. However, we will continue to monitor and review any transaction entry to identify if there is a situation that is potentially fraudulent and take immediate remedial measures to reduce / limit the damage caused / likely caused

What should I do if the choose the payment method failed?
Transactions that fail can be caused by many things. Are requested to check the matters below:
• Credit card information or bank account that is forwarded to Faspay been given accurately. Examples: account details, billing address, password (internet banking)
• Your internet connection is not disturbed at the time of payment processing
If your account has been reduce after payment fails, please contact the customer service team in sales@janishhome.com for all questions and further clarification of the above statement.

Credit card details I gave are not accepted / fail. What should I do?
You are kindly requested to contact the relevant bank (the bank issuing the credit card used). If a failure occurs in a fixed payment, you can contact our customer service team is always ready to help you.


My internet connection is impaired at the time of payment. How do I find out that the payment failed or successful?
All successful transaction will receive a confirmation email. If you have not received a booking confirmation / invoice via email, you are welcome to try re-booking. Do not hesitate to contact our customer service team on (024) 8665484 or via email at sales@janishhome.com.

How much the charge of delivery?
Our team will calculate shipping based on the location of delivery of goods and the weight / volumetric your purchase. After you place an order, we'll send you an email notification regarding shipping costs. You can also contact our customer service via chat / messaging and Whatsapp.

What is the estimated time of delivery?
Estimated delivery time is a maximum of 7 days for items in stock and 90 days for goods made to order. Delivery only performed Monday through Friday after confirmation of your order by our team
There are some emergencies issues may delay the delivery time. For this case, do not worry. You can contact us for the latest updates on the delivery of your order in case we do not contact you first.

When my delivery order will be process after order confirmation I have received?
Delivery of products will be carried out within a maximum period of 7 working days. Our logistics partner delivery service Monday through Friday.

What would happen if the product is delivered when I had not been in place?
a few days prior to delivery, our logistics partner team will contact you to arrange delivery schedule and make sure you are in place at the time we deliver the goods. If suddenly you are required to be somewhere else at the time of delivery of goods that have been promised, then you are requested to immediately contact our customer service team so that the new delivery schedule can be made immediately. The new schedule is expected to take up to 7 additional business days.

Delays in the delivery of products?
For certain emergency cases, may be the possibility of delay in the delivery of products on the day that we have agreed. We will not be responsible for the situation is unpredictable and out of control that caused a delay delivery of products. Regarding this delay, we will seek to provide information to you and discuss alternatives in accordance with the collective agreement.


If delivery can be done in a weekend?
Our logistics partners can make delivery of products on Saturday and Sunday including public holidays.

Can I track where my order?
You can ask it directly to our customer service team via phone at (024) 76433899 / 08112955767 or via email at sales@janishhome.com.

What should I do to make sure and check at the time of acceptance of the product?
At the time of our logistics partner teams arrived at the desired location, then you will be asked to fill out a form at the reception where the form you will be asked to check in accordance with the following things:
1. What are the product specifications similar to those featured on the website? Color, quality, size, appearance and stability?
2. Is there wood cracks, abrasions, defects, holes, or broken at the connection?
3. Is the torn fabric, stitching broken, stained?
4. Is the etched metal, not neat, there are dents or welding defects?
5. Is there glass cracks or scratches?
You can use the checklist to ensure that you get the product in perfect condition and in accordance with your expectations.

Can I set up schedules liking?
Yes you can do it. You can contact our customer service team to determine in accordance with the delivery schedule and your willingness. But in cases like this, your product shipments will exceed 7 working days.

Can I return a product that I have purchased and took money for these products from the logistics partner deliver products?
We apologize, but we currently do not have the facility to refund your money in cash, we will return it in the form of a store credit that you can use in future transactions. If you are not satisfied with the product you received, you are requested to follow the procedures of product returns through our website or directly contact our customer service team at sales@janishhome.com.

I bought a product that has not yet arrived from the estimated schedule delivery of products, what can I do?
Please wait up to 7 business days for delivery from the day you receive an order confirmation (for items in stock). Order status you can see on yourJanishHome account. If you have not received the update, please contact our customer service team.

How do I change the shipping address after my order is confirmed?
You can change the delivery address if your order is still in status "Order Confirmed", "In Process" or "Ready to Ship" by contacting our customer service team will be happy to help you make changes to the delivery address you want.

Product I received was not complete, what should I do?

If the order you receive is not complete, please inform our logistics partner team about it. If you notice it after our logistics partner team leave your place, then immediately contact our customer service team by phone or by sending an email to sales@janishhome.com so the shortage of products will be processed by our customer service team to be sent your address.

I received the product that I did not order, what should I do?
If you receive a product that is not match with your order, then you are requested to immediately inform about this to our logistics partner team. If you notice it after our logistics partner team leave your place, then immediately contact our customer service team by phone or by sending an email to sales@janishhome.com

Do Janish Home has certain criteria for the condition of the products can be returned?
Criteria for reinstatement product is the product is in the same condition as at the time the product is received by you. Our logistics partner will ask you to fill out a form with the form you filled in when you receive the product.


Indonesian Luxurious Furniture Manufacturer & Online Store

 +62-24-7643-3899

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